1. Ordering & Payment
- Full payment is required to secure your order date.
- Orders are not confirmed until payment is received.
2. Late Payments
- Payments not received by the due date may result in:
- Order delay
- Order cancellation without refund of payment
- A late fee of $15 per day may apply after 1 day past due.
3. Cancellations & Refunds
- Cancellations must be made at least 1 week before the scheduled date.
- Payments are non-refundable once ingredients have been purchased or preparation has begun.
- No refunds for same-day cancellations or no-shows.
4. Changes to Orders
- Changes (design, flavor, size, etc.) must be requested 5 days in advance.
- Changes are subject to availability and may incur additional fees.
5. Pickup & Delivery
- Pickup times are scheduled and must be honored.
- Delivery is available within 15 miles for a fee of $10
- We are not responsible for damage once the order has been picked up or delivered.
6. Delivery Fees
- Delivery fees are non-refundable.
- Delivery times are estimates and may vary due to traffic or weather.
- Someone must be available to receive the order at delivery.
7. Food Safety Disclaimer
- Please inform us of any allergies or dietary restrictions prior to ordering.
- We are not responsible for allergic reactions once disclosure has been made.
- Items must be stored and handled properly after pickup/delivery.
8. Custom & Handmade Nature
- All items are handmade, and slight variations in color, size, or design may occur.
- Inspiration photos are used as a guide, not an exact guarantee.
10. Acceptance of Terms
- Placing an order confirms that you have read and agreed to these terms.